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The Self-Service Approach to Collaboration

IT Departments are used to multiple requests for support. And these requests run the gamut from desktop support to connection issues. All too often appeals for certain reports are included in these requests. This means when a user needs some data as a report or to create a report, IT must get...

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Governance, Reporting and Compliance Considerations as SharePoint Becomes More Social

As organizations increasingly look toward social technologies to improve the user experience within enterprise collaboration management (ECM) platforms, we need to not forgot one of the primary reasons we have these ECM platforms in the first place: their document-centric capabilities with role...

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Making Social Collaboration Transparent

Over the past several months, I've been talking with customers and partner organizations about how they measure the success of their collaboration efforts today -- and am shocked at how much companies really understand about what is happening within their environments. Most collaboration...

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Robots Won't Replace Us Any Time Soon

One of my favorite memes of the modern technology era are those funny texting autocorrect disasters , where people mean to say one thing, but the ever-helpful device replaces a few choice words to make the actual reply, once you've committed and hit 'Send,' something comical. It'...

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Do Governance Principles Change for SMBs?

An interesting question was posted to the interwebs via Twitter. Someone was searching for information on governance for small to medium businesses (SMBs) -- specifically as it applies to SMBs, rather than large enterprises. My initial reaction was that there is no difference. Much of my...

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