As a consultant and instructor in the realm of information management best practices, I spend a lot of time talking about the need to develop performance metrics so that future improvements can be quantified
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Knowing how to piece together the moving parts of an organization is not only a hockey metaphor for skating towards where the puck will soon be. It's a metric worthy of systematic capture along with the reverse revisitation -- building from scratch what's already in place
Naturally the most trafficked sites and frequented keywords are the top pro forma metrics. But spikes in usage are also essential for discerning patterns and modeling user behavior (both the deliberate and unplanned successes)
Stress testing for capture, retrieval, and workflow can give you baseline metrics that help you stretch the life of your ECRM system and accurately predict the impact of new workloads. 4
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