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To Those Who Fall in the Middle

Depending on where you stand on information systems, the middle is: (a) where the action happens, or (b) where the flab accumulates. It's a rare manager who can tell them apart and an extraordinary one who understands how one scenario bleeds into the next. In ECM deployments the middle...

Marc Solomon's profile image

Blog Entry
How to measure the success of records management software

In a three-part post we are looking at the role of metrics in demonstrating the value of RM, specifically in organizations that have implemented an electronic records management system. In our final post today we focus on important EDRMS metrics that every organization should monitor. In our...

Ross Nepean's profile image

Blog Entry
How to choose the right metrics for your records management program.

In a three-part post we are looking at the role of metrics in demonstrating the value of RM, specifically in organizations that have implemented an electronic records management system. In this post we outline a four-step process to arriving at the right metrics. While an Electronic...

Ross Nepean's profile image

Blog Entry
How to choose the right metrics for proving ROI of electronic records management

In a three-part post we will take a look at the vital role of metrics in monitoring the performance of your RM program and demonstrating the ROI of your electronic records management system. It has always been a challenge for records and information management (RIM) professionals to...

Ross Nepean's profile image

Blog Entry
Identifying Meaningful metrics for ECM success

One of the hottest topics of debate around the C3 Associates offices is about what constitutes a meaningful measure of ECM success (it's these kinds of conversations that make us all very popular at cocktail parties). In general, you know your ECM program is successful when it directly...

Greg Clark's profile image

Blog Entry
ROI and Metrics

All of the discussions lately about the utility vs risks of social media, and a recent posting by Christian Buckley on “Preventing Productivity Leakage” got me thinking a bit about how little we have in the way of metrics to measure the utility of systems or the productivity of...

John Phillips's profile image

Blog Entry
Abstracting Your KPI Perspective

I was in the train station in Nuremberg Germany last week, watching the thousands of people bustling through the main corridor, arriving or departing through the one main passageway, and reflecting on the pathway of a single person and, funny enough, how the pathway of that one person was very...

Christian Buckley's profile image

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Why Miscalibrated Benchmarks Are Worse Than None At All

As a consultant and instructor in the realm of information management best practices, I spend a lot of time talking about the need to develop performance metrics so that future improvements can be quantified. And this is exactly right, for it is hard to know what kind of progress you're...

Steve Weissman's profile image


Blog Entry
Maybe Documents Need to Get a Life?

I mean, for crying out loud, it's just a TV show! I mean, look at you, look at the way you're dressed! You've turned an enjoyable little job, that I did as a lark for a few years, into a COLOSSAL WASTE OF TIME! That's the voice of William Shatner in a 1986 Saturday Night Live...

Marc Solomon's profile image