A world where one can log on to online banking, traverse to a single transaction and engage in a query or clarification with customer service
Today using HTML5 and CSS 3 it is relatively easy (using CSS media queries for example), to modify the presentation of an HTML page so that it looks and feels nice on different devices or screen sizes
Tweets and information from Facebook for example can be collected by the solution based on queries or account information and preserved in a eDiscovery data repository
If a bank is active on social media, it can answer all the queries, concerns and help customers taking a well informed decision
A frustration all information professionals have had for many years is that we need to distill knowledge of significance from raw data and document-based content collections while our ability to do so emanates from historically limited toolsets. SQL queries do not work well on “unstructured” electronic objects and “structured” data is often useless until it is formatted into “unstructured” reports
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