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Selecting an Enterprise Archive Solution

In this post I provide a quick overview of the three general solution options you have for archiving: Option 1: a High-Volume Document Archive Solution Option 2: an ECM-Based Solution Option 3: a Hosted Solution Let’s say an “archive” is a system that: Securely stores primarily customer documentation Retains the documents as long as needed Purges documents when they are no longer needed for legal, compliance, or business purposes Provides authorized users (both internal and external) with access to the documents for various purposes (e.g. for business processes, customer service, customer or agent self-service, and discovery) The types of documents in scope for this kind of archive are primarily system-generated output (e.g. statements, EOBs, correspondence), and sometimes also include images and e-communications