If I am a business owner, I want to capture all forms of communication happening around my records: paper, email, instant messaging, audio, video
Today, however, this one-time marvel of modern messaging is often being supplanted by such other media as instant messaging, texting, and Skype -- the latter of which is an interesting and effective blend of telephony, IM, video conferencing, and other heavy collaboration tools like desktop sharing
Now, can you guess how many text messages my ultra-networked princess sent and received last month?...But know that this number doesn’t include any instant messaging, posts to social sites, or video chatting with multiple friends on one computer screen
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