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What We're Thinking When We're Asking You About ECM

This post isn’t groundbreaking but it may be useful to you. Here are the kinds of questions I ask our ECM clients when assessing their ECM requirements. Use it as a starting point, a checklist, a sanity check – or just tell me how I’ve missed the mark. There are two sets of...

Richard Medina's profile image

Blog Entry
What can Katy Perry teach us about end user satisfaction?

I recently was speaking with a SharePoint user who told me one of the biggest challenges she faces with her deployment is that users don't want to use the system, and they prefer their old ways. Now, in my office, typically I don't have a choice when it comes to what systems are used...

Daniel O'Leary's profile image

Blog Entry
When should you bring in end users?

There are many topics that can act as a lightning rod in a conversation. Religion. Politics. Tastes great, less filling. People dig in, want to be heard, and can talk on and on for hours. The same is true for technology circles. For example: when should you bring in the end users for their...

Christian Buckley's profile image

Blog Entry
In SharePoint, Social Tools = Personal Productivity

Many companies, whether considering further investment in their SharePoint 2007 deployments or planning upgrades to SharePoint 2010, are reviewing their social media strategies. Users are chomping at the bit to deploy and use the new, natively supported social media features in SharePoint 2010,...

Christian Buckley's profile image

Blog Entry
The Theory of Relative Simplicity

I once read Albert Einstein had a closet full of the same suits, shirts, ties and shoes. He felt having to choose what to wear each day cluttered the mind with meaningless thoughts and decisions. However, I have recently read that this is not completely accurate. It appears he also had an...

Blake Richardson, CRM's profile image

Blog Entry
"Because people hate change" and why change management is so frustrating

I was researching an article on why kicking off a capture or ECM project is so challenging, and I got to talking with one of my friends who is an IT analyst with the state of California. His name has been omitted but I swear on my iPhone this is true. Here is the exact chat we had this morning...

Daniel O'Leary's profile image

Blog Entry
Capture customers from hell!

I've been reading a lot of the website Clients From Hell on my vacation, and it inspired me to share some of my personal horror stories. These are some of the most unreasonable requests I've ever heard. (Yes, these are all 100% true ). “We want to automatically...

Daniel O'Leary's profile image