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AIIM 2012: Ted Schadler on Empowering Employees, SoLoMo, and Dilbert

The AIIM Conference 2012 is full of informative and though-provoking sessions and keynotes. In this first keynote conversation, Ted Schadler gives us a preview of his keynote session as well as sharing why he finds the convergence of social, local, and mobile so exciting. Provisioning...

Bryant Duhon's profile image

Blog Entry
The dawn of service economy

Reading Josh Bernoff and Ted Schadler's "Empowered" inspired me two conclusions : - marketing is being replaced by service. - to be able to deliver a customized service to customers and even prospects, those who are virtually "in front of them" need to behave...

Bertrand Duperrin's profile image

Blog Entry
Employee Trust and Advocacy: The By-products of the Social Business

Building trust with employees is hard. I’m speaking from specific experience. Once upon a time the Great Recession stepped on my business and my partners and I had to make financial choices that had painful impact on all 200 of our employees. We convened a company meeting and...

Ethan Yarbrough's profile image