One area our peers in the information management industry often overlook is profile and preference content...The information I provide then populates my profiles and preferences
The Framework for Alerts and Notifications The alerts and notifications framework has eight elements: Event Management , Profiles and Preferences , Rules Management , Process and Policy Management , Delivery Management , Message/Template Management , Archive , and Compliance Administration
The consumer creates an online profile and adds their communications preferences – such as whether they want an email or text notification when their bill is due, whether they want to receive promotional offers, and whether they agree to allow the supplier to suppress paper-based communications
Before you answer a support phone call, your CRM will automatically pull up the customer’s profile and support history based on the caller ID and login information
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