Forrester forecasts B2B e-commerce sales to skyrocket by 2020 as a result of the digital turn. As B2B customers tend to buy more and more online, manufacturers, wholesalers and distributors can benefit from this emerging opportunity to cut their operating costs by providing self-service...
The Web Engagement / Customer Engagement / Customer Experience advocates championing WEM, CEM or CXM as the next buzzword may be at risk of entering an echo chamber...Digital marketers and customer engagement gurus - don't neglect the basics
Customer engagement strategies today must not only react to, but also anticipate, customer sentiments