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Blog Entry
What Is an Electronic Form?

The first step is to distinguish between the different uses of forms, data capture vs. outbound communications – each of which can have static or dynamic applications

James Watson's profile image

Blog Entry
Retaining Alerts and Notifications: What’s Required?

The consumer creates an online profile and adds their communications preferences – such as whether they want an email or text notification when their bill is due, whether they want to receive promotional offers, and whether they agree to allow the supplier to suppress paper-based communications

James Watson's profile image

Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents

Richard Medina's profile image

Blog Entry
Managing Profiles and Preferences: Customer-centric Content

Essentially, profiles and preferences are the amalgamation of user-supplied and system-generated data that is used in the management of electronic communications between a supplier and its customers

James Watson's profile image

Blog Entry
E2.0 + CRM = SCRM

To only use these channels for outbound communication, or for inbound communications limited to marketing, is a wasted opportunity

Joe Shepley's profile image