The Framework for Alerts and Notifications The alerts and notifications framework has eight elements: Event Management , Profiles and Preferences , Rules Management , Process and Policy Management , Delivery Management , Message/Template Management , Archive , and Compliance Administration
Previous posts: SharePoint Productivity: Apps Aren’t Just for Smart Phones ) Many businesses today are implementing Customer Relationship Management (CRM) platforms worldwide to help standardize and track sales progress and productivity
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But the scope of an electronic forms management effort can take many different paths
In the first two posts, I looked at advanced (or adaptive) case management (ACM) and enterprise content management (ECM). Today I’m going to turn to a domain that’s already well on its way to being E2.0: customer relationship management (CRM)
One specific example is the emergence of Adaptive Case Management (also referred to as Dynamic Case Management or Smart Process Applications)
As the same social tools we use at home make it to the enterprise, email will become a notification tool, not a record for communication. Thankfully, real work will take place on social networks and collaboration tools
It’s your task to motivate a customer’s purchasing manager to delegate specific aspects of communication to other buying center members
On the other hand, I bought a password management app for my iPad last year from a company that (apparently) was working the mobile app market only
4 Comments - The “new” information that I can gain from new communication streams are the bits of data that tell me how our customers, our owners and our business partners are using social media, and what their expectations might be of our company in the near and long-term
One area our peers in the information management industry often overlook is profile and preference content. Essentially, profiles and preferences are the amalgamation of user-supplied and system-generated data that is used in the management of electronic communications between a supplier and its customers
Historically, the records management folks dealt with paper, and now electronic documents, while the database folks dealt with the transactional systems
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