The second benefit I want to talk about is community service. I don’t know if every chapter focuses on community service, but the New England chapter does in a huge way!
Increasingly, individuals choose products and services that are highly-personalized, focused on the end-to-end experience delivered by that technology
It seems that this retailer forgot to include a couple of key items: product knowledge and customer service
Really, how many people are really going to be interested in your jargon and acronym-filled blog post about the latest developments in IT Service Management?
Perhaps in lost orders, reduced customer satisfaction, perception in the marketplace (think Amazon or Microsoft’s Office 365 going offline) and in many cases there are financial penalties due to Service Level Agreements (SLA’s) and other contractual arrangements
Don’t be scared, make the community what it should be, valuable on all sides, take it one step at a time, but take that step… Start with marketing and thought leadership activities Move on to utilising 3 rd -party tools and other organisations packaged services Grow into co-delivery, co-creation of IP (Intellectual Property) and open innovation
You may have heard that Microsoft is buying a company called Yammer for $1.2 Billion dollars. You may be wondering what this means. You also may be wondering just what Yammer is. Below I have provided a very simple, yet I think apropos, description of what Yammer is and why Microsoft was willing...
While Yammer can be deployed as a self service solution by a business working around their technology team, I have found that deploying and supporting Yammer for the business has been a big win organizationally