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Social customer service

Recently Jeremiah Owyang wrote an insightful post on how to scale social media, ostensibly with the goal of helping social business strategists stay away from being relegated to "social media helpdesk". He received a number of comments and pushed the discussion to the Social CRM...

Jesse Wilkins's profile image

Blog Entry
Comcast, unlike Apple or Google, doesn’t keep it simple!

Comcast has experienced a lot of bad press and customer feedback the last few years; searching for “ Comcast” on YouTube still shows “A Comcast Technician Sleeping on my Couch ” as the first result (ahead of all Comcast-produced videos). I have never experienced anything...

Atle Skjekkeland's profile image