I have spent thousands of hours with users figuring out what metadata should be put on documents. In my experience, once they learn that they can “tag” unstructured content with searchable, filterable values, they go a little crazy. They want every possible value they might ever...
When I took motorcycle safety training, the most difficult part of the course was the slow, tight figure 8. In order to execute it successfully, you have to turn your head in the opposite of the direction you are traveling, almost completely over your shoulder, to look in the direction you want...
Many people will proudly say they receive 200+ e-mails a day and have back to back meetings as a sign of power and importance, even though they use a negative tone to demonstrate how much they dislike it. But think about it. My research showed it takes an average of 2 minutes to prepare...
Comcast has experienced a lot of bad press and customer feedback the last few years; searching for “ Comcast” on YouTube still shows “A Comcast Technician Sleeping on my Couch ” as the first result (ahead of all Comcast-produced videos). I have never experienced anything like that, but I thought...
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