Addressing the Fragmentation Problem Let’s call the challenge we’re discussing the Fragmentation Problem . It’s primarily the outcome of the explosion of “systems of engagement”. “Systems of engagement” (SOE) is a useful popular term to...
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This post may help if you’re thinking about what kinds of ECM or Social Collaboration applications should be in your roadmap and how you should prioritize them. Integrating Your SOEs into Your Solid SORs Let’s start with a popular distinction, Systems of Record and ...
It’s now about a year since AIIM first introduced their study “Systems of Engagement and the future if Enterprise IT” (led by Geoffrey Moore). While the concept resonates well with customers, I have some fundamental issues with some of the specific messaging. Read here...
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