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Borderless ECM: Addressing the Fragmentation Problem (My AIIM Webinar)

Addressing the Fragmentation Problem Let’s call the challenge we’re discussing the Fragmentation Problem . It’s primarily the outcome of the explosion of “systems of engagement”. “Systems of engagement” (SOE) is a useful popular term to distinguish...

Richard Medina's profile image

Blog Entry
How to Integrate Your Systems of Engagement into Your Systems of Record

This post may help if you’re thinking about what kinds of ECM or Social Collaboration applications should be in your roadmap and how you should prioritize them. Integrating Your SOEs into Your Solid SORs Let’s start with a popular distinction, Systems of Record and Systems of...

Richard Medina's profile image

Blog Entry
Systems of Engagement - A bridge too near? Where I disagree with the study

It’s now about a year since AIIM first introduced their study “Systems of Engagement and the future if Enterprise IT” (led by Geoffrey Moore). While the concept resonates well with customers, I have some fundamental issues with some of the specific messaging. Read here and...

George Parapadakis's profile image