Search

1 to 5 of 5
Sort by

Blog Entry
Just the Fax Sir

I know, the title sounds like an old Dragnet episode. (For those of you who are too young, it was a cutting edge TV Detective series about the Los Angeles Police Department in the 1950's.) Anyway, this sentence is what was given in response to my question about emailing information to an...

Bob Larrivee's profile image

Blog Entry
From the mountain top

Or in this case from the Office of the President of the United States, a memorandum regarding the management of Government records citing the need for reformation of the policies, practices and framework that would bring about a more modern way to manage Government records. The joint memorandum...

Bob Larrivee's profile image

Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...

Richard Medina's profile image

Blog Entry
Putting a Claim on OCR in the Insurance Industry

I’d like to invite my colleague, Scott Thompson, senior product marketing manager, to the AIIM Community Blog to discuss OCR and capture use in the insurance industry. When one thinks about insurance, efficiency is probably not the first word that comes to mind. The word that comes to my...

Joe Budelli's profile image

Blog Entry
Managing Profiles and Preferences: Customer-centric Content

One area our peers in the information management industry often overlook is profile and preference content. Essentially, profiles and preferences are the amalgamation of user-supplied and system-generated data that is used in the management of electronic communications between a supplier and its...

James Watson's profile image