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How to measure the success of records management software

In a three-part post we are looking at the role of metrics in demonstrating the value of RM, specifically in organizations that have implemented an electronic records management system. In our final post today we focus on important EDRMS metrics that every organization should monitor. In our last post we outlined a process to help you arrive at the best metrics to track the success of your records management program . As we pointed out, each organization has unique goals and therefore requires a unique set of metrics to measure the value of its RM program

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