Reliable metrics are essential to doing this well, and the good news is that the electronic nature of EDRMS makes metrics easy to come by. The bad news is that those metrics are often the wrong ones for the job
Unfortunately, while EDRMS makes it easy to gather metrics, it doesn't solve the problem of which metrics you should be looking at. And unlike other fields of management, performance metrics in RM are still evolving, so there is no standard set of metrics to refer to
In a three-part post we are looking at the role of metrics in demonstrating the value of RM, specifically in organizations that have implemented an electronic records management system. In our final post today we focus on important EDRMS metrics that every organization should monitor. In our last post we outlined a process to help you arrive at the best metrics to track the success of your records management program . As we pointed out, each organization has unique goals and therefore requires a unique set of metrics to measure the value of its RM program
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