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Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...

Richard Medina's profile image

Blog Entry
Cloud Content Management

Cloud Content Management (CCM) is such a new subject that at the time I wrote this post there is not a Wikipedia entry for CCM. I originally heard the term from Larry Hawes of Dow Brook Advisory Service . Larry was hired by Box (formerly box.net) in 2010 when he was with Gilbane Group. Box...

Shadrach White's profile image