One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...
Cloud Content Management (CCM) is such a new subject that at the time I wrote this post there is not a Wikipedia entry for CCM. I originally heard the term from Larry Hawes of Dow Brook Advisory Service . Larry was hired by Box (formerly box.net) in 2010 when he was with Gilbane Group. Box...
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