I believe there is validity to Geoffrey Moore’s notion that content management is moving away from “systems of record” and toward “systems of engagement.” At the same time, though, I do not believe the latter is really anything new! So I asked AIIM’s Director of Systems of Engagement Jesse Wikins what he thinks and have posted the resulting audio of our interview at http://bit.ly/gm3vN1
I am pleased to announce that AIIM's new white paper, "Systems of Engagement and the Future of Enterprise IT" is now available at http://www.aiim.org/futurehistory
Today we share such inanities with our friends, family and colleagues through our own Systems of Engagement. Are we assuming these random thoughts, observations, notes or photos will end up in the state archives one day?
Integrating Your SOEs into Your Solid SORs Let’s start with a popular distinction, Systems of Record and Systems of Engagement . I’m going to use these terms loosely...Implementing, enhancing, or integrating your Systems of Engagement (SOEs)
It’s now about a year since AIIM first introduced their study “Systems of Engagement and the future if Enterprise IT” (led by Geoffrey Moore)
In today’s discussion on the future of the ECM industry, terms like ‘Systems of Records’ versa ‘Systems of Engagement’ are often discussed
” Over the last few weeks I’ve been thinking/ranting/blogging/tweeting about unstructured content, social business, systems of record (SOR), Systems of Engagement (SOE), mobile stuff, and the whole thing about going paperless
A conversation between expert bloggers Chris Riley (to the left) and Dan O'Leary (right) about systems of engagement, systems of record, ECM, and how much is too much to worry about risk, compliance, and government
• The digital landfill problem • The “systems of engagement” fragmentation problem • The discovery problem #IG #InformationGovernance #starterguide #Doculabs #ElectronicRecordsManagement #information governance
The key to solving the problem lies in creating the bridges to connect systems of engagement with systems of record. Systems of record - the legacy systems that first digitized business - are still crucial, but they need to be effectively connected with today's systems of engagement - the technologies that allow people and businesses to connect with each other in new ways. As Mancini explains: " You can have all the elegant systems of engagement you want in the world, but if your systems of record aren’t keeping pace in the backend, then you have a recipe for frustration
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