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Why is measuring a hard ROI for SharePoint just so hard?

Okay, so why not measure "soft costs"? The reality is that all businesses have soft costs such as turnover, lost productivity, low morale, lost sales and missed opportunities

Rich Blank's profile image

Blog Entry
A Vendor & Resource Management Solution - ROI cont'd

I left off discussing soft costs one might see within this set of business activities which might include the time required for approvals, time waiting for hiring decisions, or interview feedback, as well as the disorganization around managing candidate resumes. There are also less obvious soft costs such as cost of turnover, lost productivity or project delays, low morale, or missed opportunities or candidates

Rich Blank's profile image

Blog Entry
A Vendor & Resource Management Solution

Soft costs might be the time required for approvals, time waiting for hiring decisions, or interview feedback. There are also less obvious soft costs such as cost of turnover, lost productivity, low morale, lost sales, or missed opportunities

Rich Blank's profile image

Blog Entry
8 Myths About Information Governance

Further, soft costs associated with decreased productivity and missed opportunity must weigh in

Bryant Duhon's profile image