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Touch Points

Those seeking to streamline their document processes have every right to be frustrated. There is an unreasonable disconnect between the seemingly simple desire for information control and the complicated nature of technology that promises—yet often fails—to deliver it. People simply...

Mike Morper's profile image

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Now that I have SharePoint - What Do I Do with It?

It continues to amaze me how many organizations have SharePoint or go out and purchase it but still aren't sure what to do with it. While you could easily show them the SharePoint wheel or talk about features, functions or capabilities...it isn't enough. Simply saying SharePoint is a...

Rich Blank's profile image

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It is all about process!

For those who watched the Lions play this past Sunday, what you heard and continue to hear was how the process of what once was considered to be a touchdown catch, was not finished. Thus the touchdown did not count resulting in the loss of the game to the Bears. The receiver did not finish the...

Bob Larrivee's profile image

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BPM is a Team Sport

In many of my classes and lectures I am often asked who is responsible for a Business Process Management (BPM) project. Who should be leading the effort and own the responsibility of it all? While I could easily say it is this group or that, the truth is that BPM is a team effort and each member...

Bob Larrivee's profile image

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It's time to seriously think about what we're measuring

One of the lessons from the last Enterprise 2.0 conference was the new focus on metrics and business processes . The reason is quite simple : many of enterprise 2.0 successful early adopters started with the assumption that this was the way things should be so their point was not to know why to...

Bertrand Duperrin's profile image

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If BPM is important, use it!

Recent findings in the AIIM Industry Watch Report titled Business Process Management: Are we Making the Most of Content-Driven Processes , show that 69% of the 495 responding companies consider BPM to be significant or imperative and 62% indicate they believe they have only addressed 1/5 of the...

Bob Larrivee's profile image

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10 Fast Facts About Document Management

Pam Doyle’s presentation at the AIIM road show in Chicago contained some “fast facts” about document management that I thought worth repeating. I thought these reminders of DM value were particularly relevant given the coming tightening of IT resources: 1. Companies...

Rui Oliveira's profile image

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What is a "Capture Factory"?

also permits true business process...optimization. It also means looking at how people

Bernard Chester's profile image

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Collaboration and Process Standardization for Better Business Results

business process optimization was focused...a business process optimization solution

Maricel Rivera's profile image