Office 365

Hi all,

I am new to my county government and assigned with making a policy on email governance, from both a records management and an information governance perspective.  I would like to hear a brief summary of the governance that you have put in place and the experience of actually implement it, from technical to change management.

WHat are the basic rules you have and do you have a technological support for the governance?

Do you have an automated delete time for your inbox?  If so, how long do you keep it?

Do you have a method for users to bypass the delete time within the email system itself, such as rules for folders?  Do you use labels?  Do you force exporting to SP or some other system?

If you implemented this after people have long been using email and not organizing it, what change management plan did you use, was it accepted?

Last question: what prompted you to implement a policy or governance?

Any information is appreciated.

Perhaps you know of any newish surveys or white papers that cover this topic as well?  I am researching, but I am not finding all that much relevant to our situations within the past five years.

Thanks for any help