Going Digital

By Susan Goodman CIP, IGP, CRM, CIPP posted 05-10-2010 11:46


A short entry for this week:

As a continuation of the “going digital” discussion – it is advantageous to work toward a scenario in which not only internal business processes are converted to digital record-keeping environments whenever possible, but in which information received by the organization from third parties (service providers, partners, customers) - is received digitally as well. This typically requires that contracts with third parties service providers stipulate the provision of trustworthy digital rather than hard-copy records – unless there is a specific requirement to receive and/or retain hard copy.

The receipt of electronic records – in lieu of paper - enables the quick incorporation of records received from outside parties into an organization’s digital records system, without having to first digitize received paper. I’ve seen cases where one company creates hard-copy records from their electronic source data and provides that hard-copy to another party. The receiving organization receives the hard-copy, scans it and incorporates it into its imaging system. You’ve likely seen the same. It’s typically much more efficient and cost-effective to remain within a digital environment all around - except where not permissible, of course, or if there are other mitigating factors…..

Your thoughts?

Best regards,


The opinions expressed here represent my own and not those of Bank of America (BAC) or AIIM

#hardcopy #borndigital #electronicrecords #ElectronicRecordsManagement #paper