So, THIS (SharePoint 2010) is what happened to knowledge management!

By Steve Weissman posted 05-13-2010 11:09

  

Microsoft officially unveiled SharePoint 2010 yesterday to great fanfare, much of which actually was deserved.  The litany of improvements and new features the company outlined was lengthy, and not just a few were greatly needed and long overdue.

Many of the new virtues had to do with content and records management, and over the course of time, we will be sure to deal with those here. (For now, it may be interesting to know that the highlights included the increased exposure of retention-related functions, and the ability to manage sets of documents as individual units.)

My Site menuOne of the most immediately intriguing area of focus, however, had to do with the concept of “My Sites,” which are the moral equivalent of Facebook and LinkedIn pages within the enterprise. Built around the compiling of "colleagues" – “friends,” in these other contexts – My Sites are fully searchable personal compendiums of people, expertise, and resources that serve as modern-day representations of what we long-time knowledge management proponents endeavored (often with little success) to get organizations to construct.

Fundamentally, what we’re talking is a dynamic database of information about individuals’ areas of expertise and interest – information that of course needs to be entered in order to be leveraged. The problem in years past was that employees wouldn’t spend the time and effort required to tell the database about themselves, and so the idea, while sound, lagged.

Today, however, the landscape has changed dramatically. Thanks to FaceBook, LinkedIn, AIIM's Information Zen and Communities, and the myriad others, it no longer feels above and beyond the call of duty to provide this sort of data – in fact, the psychology has changed to the point where it almost becomes a badge of honor to have completed a profile and to have assembled a large network of contacts.

SharePoint had admirably tapped into this phenomenon by linking My Sites to a number of other technologies that remove some of the burden and add a great deal of value. Not the least of these include presence, so one can see whether a particular contact is online, and the ability to pull data in from other repositories like PeopleSoft and Active Directory.

The result is a nifty bit of functionality that with a minimal adoption curve can really add to life within a larger organization. That it is baked into SharePoint promises to breathe new life into the practice of managing knowledge, which has always been a good idea, but perhaps never has had a rising technology star to hitch itself to.

So for those of you who have been wondering, this – SharePoint 2010 – may well be what knowledge management has become. And you know what? That isn't necessarily a bad thing.

Readers in my neck of the woods may wish to check out the Boston Area SharePoint Users Group at http://bostonsharepointug.org. The inaugural meeting last night was a smash hit, and I’ll be glad to see you there.



#SharePoint #microsoft #knowledgemanagement
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