The well-funded arrival of robotic process automation (RPA) emerged five years ago as a seemingly easier and cheaper alternative to business process management (BPM). This initiated the rapid growth of RPA vendors. In 2022, Gartner shared that we have to expand beyond siloed choices like RPA to more strategic technology portfolios that deliver enterprise automation (EA) or hyperautomation. This includes automating information-centric business processes. A good example is running mortgage loans through an automated process from the initial application to approval or denial. This involves creating detailed tasks, such as adding or updating an address, within a given process or workflow.
This is a summary of the recent report addressing how the enterprise automation market is defined by looking at size and forecast, growth, and factors that drive buying decisions. While the ability to orchestrate and optimize the numerous, complex tasks that run against a myriad of business processes is beyond this report, it is critical to the success of enterprise automation. Zia Consulting understands this and can help you optimize and orchestrate functionality instead of using disconnected EA systems.
Today’s companies are challenged to fill unwanted positions, improve customer and employee satisfaction, and stop using qualified people to do highly repetitive, inefficient and costly manual tasks. This is why Zia Consulting is highly focused on enterprise automation by utilizing their expertise in converting unstructured content into structured data that enables full automation of core back end processes. These priorities are backed by The 2022 AIIM Industry Watch, as well as AIIM’s Enhancing Your RPA Implementation with Intelligent Information Report that shows 70% of organizations say that unstructured content in the form of documents, emails, or text is the Achilles Heel of RPA implementations.
The Enterprise Automation Market
Defining the Market
While there are several different and ever-changing marketing labels to describe EA, this analysis focused on the most common technologies, including business process management (BPM), robotic process automation (RPA), low code, aka low-code application development (LCAP), and rules and decision engines. One notable shift in the market is that instead of shortlisting similar vendors to solve business problems, companies are increasingly shortlisting divergent solutions and vendors to find different solutions.
Size, Growth, and Forecast