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Name Brooke Sales-Lee Position Corporate Services Specialist Company Interac Corp. Where do you live? I live in Toronto, Ontario and I'm a Canadian-American dual citizen with roots in California, Ontario, and Portugal.  How long have you worked in information management?  Two and a half years.  After leaving an academic career, I found myself thrown into the world of Records and Information Management in a new job at Interac, the fintech company responsible for every debit transaction in Canada. What does your work entail? Do you have company support? How are you helping drive the goals of your office through your work? We’ve been working on implementing a new EDRMS, and I do a lot of the front end and document management side of that, training employees, setting up new spaces in the system, and consulting with employees to try to make the system a helpful tool rather than an imposition. What has been the biggest success in your career in information management?  It’s been a pretty short career so far, so I’m just proud of the progress I’ve made in a short period of time. It’s less a matter of one stand-out project or initiative and more two years of learning ...
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Developing a new product can be a very challenging undertaking. Not only does one have to produce a product that addresses a market concern and functions the way it claims to, they also have to successfully market and promote the product to their target market. It is likely that at some point in the development cycle a product developer will need to enlist outside help. Here we will go over the situations in which it is most likely that one will need outside help when developing new products . Materials Development: It is very common that during the development of a new product a novel type of material or technology will need to be created to develop the conceptualized product. This can be anything from a particular type of plastic with specific properties or an aluminum alloy with a specific tensile strength. The type of knowledge and expertise for such things is very specific and, commonly, an r&d lab will need to be hired in order to complete this task. Software Development: The fact that so many software development firms exist is a testament to how important software has become in the development of new products. Even if the product itself ...
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Name Julia Mewbourne          Position Manager, Records Management & Imaging Services Company Metropolitan Water District of Southern California Where do you live in? Los Angeles, CA How long have you worked in information management?  20+ years What does your work entail? Do you have company support? How are you helping drive the goals of your office through your work? We ensure the safe and reliable delivery of water to 19 million people in Southern California.  I provide the support for engineering drawing, public records requests, and manage the archive and library services.  I am very fortunate to have the organization’s support to drive initiatives that increase efficiency and reduce risks and costs.  I have a good relationship with IT, legal, Engineering Services, Water Resource Management, and Water Supply Operations and have positioned the team as their partner .  What has been the biggest success in your career in information management?  I have had many successes over the past 2 decades.  I am most proud of the fact that I have been able to share my knowledge through speaking engagements.  I have spoken on emotional intelligence, change management, ...
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Our methodology sets our customers up for success We hear you: consolidating legacy systems and migrating to the cloud can be a challenge. How do we make it less risky and less expensive? Will our solutions be worth it? At Zia Consulting , we developed a clear-cut, five-step methodology that we take with every project presented to us:  discovery ,  diagnostic ,  design ,  delivery , and  delight . By covering all of our bases, we gain a true understanding of your organization’s migration and transformation challenges. Hopefully, you'll find this approach to be helpful. 1. Discovery First, we identify your organization’s real pain before recommending a best practice. We do this with upfront analysis and planning around these three notions: Pain : What current problems are you facing? Are you reeling from a compliance issue or a data breach? Do you want to mitigate costs and consolidate applications? Our team collaborates with you to articulate the underlying business and technical pain points. Claim : We architect a solution that provides differentiating capabilities to satisfy your success criteria. We also propose ways to build an effective communication ...
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Cutting costs does not mean sacrificing business growth, at least not anymore. By providing an array of effective cost-cutting options, technological advancements have made it easier for businesses of all kinds to reduce their costs. But while technology has impacted how we do business today, informed decision making remains vital to business growth. As such, the success of your business might be determined by the types of technology you decide to use and how you choose to implement them. To help improve your chances of success, here are five ways you can use technology to cut your business costs. 1. Embrace the cloud Entrepreneurs once had to store data on physical servers, a practice that requires a significant amount of money. This is because most businesses need to upgrade their physical servers every 3-5 months, which often means buying new computers and devices. But this is no longer the case. For starters, cloud servers offer anywhere, anytime access, unlike physical computing servers. Secondly, entrepreneurs will not incur upgrading-related costs when using cloud servers. Thirdly, human errors and natural disasters do not affect the cloud, particularly since it’s an intangible ...
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Family caregiving is something we lend little thought to until it becomes a reality in our lives. Overnight, you could find yourself having to take care of your elderly parents, an ill spouse, or a disabled child. How will you manage?   To be a good family caregiver, you need to know that it will require love and loyalty, which is most often accompanied by little visible reward. However, your time and patience are some of the greatest gifts you can give to a loved one in need of care. But that shouldn’t mean that caregiving should adversely affect your mental and physical health.   The case for assessing family caregiver needs   The assessment of family caregiver needs has a dual purpose. The first is to ensure that your loved one is getting the necessary care. The second is to make sure that your caregiving responsibilities are not causing so much strain that it affects your ability to act as a caregiver.   A thorough assessment of family caregiver needs can reveal some startling realities:   Caregiver fatigue is real   You might want to write it off to your imagination, but caregiving is demanding and can lead to feelings ...
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Who met Arlette at AIIM19?  She's full of knowledge and her eagerness to apply what she's learned from the sessions is contagious.  Arlette is the Global Records & Information Manager at Iron Mountain.  If you haven't connected with Arlette before, please do so here! Name: Arlette Walls Position: Global Records & Information Manager Company: Iron Mountain Where do you live in?  I work remotely from San Diego, CA How long have you worked in information management?  I joined Iron Mountain in December 2018, with 15 years of experience, primarily in the biotech industry, leading global and cross-functional initiatives in records management, compliance, risk, and data privacy.   I also served as PRIMO chair (Pharmaceutical Records and Information Management Organization), a consortium of top pharmaceutical companies aiming at developing and advancing RIM solutions in that industry .  What does your work entail? Do you have company support? How are you helping drive the goals of your office through your work? One of my goals is to focus on transformative growth using Iron Mountain’s own information management solutions.  RIM is in an evolving environment ...
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This article aims to draw attention to the increasing importance of Technical Writers / Information Managers (m/f/d) and highlight the features of these job descriptions. As well as this, it offers an overview of possible developments and recommended qualifications. To improve readability, the following does not include the supplement “m/f/d”. Use the comments to let the community know which certifications you think are important for a Technical Writer or Information Manager.   The Technical Writer. The professional title "Technical Writer" was coined by Tekom (Gesellschaft für Technische Kommunikation) in collaboration with the Federal Labour Office . A Technical Writer is responsible for the conceptualisation, creation and updating of technical documentation such as user guides, operating manuals, installation and assembly instructions, as well as training material. Technical writers are increasingly working in-house and write, for example, system and application documentation as well as requirement specifications . They also manage terminology and user interfaces alongside the development process. Did you know? There were around 85,000 full-time Technical ...
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Meet Dario!  Dario has a wealth of knowledge in Information Management and is eager to start networking!   If you haven't connected with Dario, please do so here . Name   Dario Finardi Position   CTO and new-product manager at GEAR.it  Company   GEAR.it Where do you live in?   Reggio Emilia, Italy How long have you worked in information management?  Generally speaking, I work in Information Management from the time I was graduating in Physics in 1998.  At the very beginning as a technician, I was working on data collection and analysis. Then I moved to data accessibility and usability. Now I’m more a decision-maker in document flow analysis and platform to make automatic contents extraction, tagging, categorizing, and retrieving. What does your work entail? Do you have company support? How are you helping drive the goals of your office through your work? As an expert in documents formats and management (i.e.: PDF, PDF/A, images, video, etc.) I’m writing style guides and requirements for our development team. The produced code is continuously improving our ECM, which is vertically aimed at machinery and industry 4.0 market enabling the interaction between IoT sensors ...
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Self-employment is the dream for most working-class citizens and some are already starting their businesses. Setting your own shifts and not working under constant pressure from demanding employers sounds very convenient. However, some have been wondering if it is the right time to do so as many concerns race through their minds. So, how do you know when to leave your job and start your own business? Here are five signs that show if it’s time to be your own boss. If you don’t stop thinking about it When the thought of being your own boss and envisioning your business won’t stop, it probably means it is meant to be. If you also don’t stop thinking about it despite knowing about concerns like it’s too late to start your business or you lack capital , it manifests your determination.  Most importantly, if you have researched your idea and showing progress day-by-day, you should put more thought into taking the leap. If you also have sacrificial thoughts of leaving your job placement, invest more time into understanding more business principles and establish a plan of action. You don’t like climbing up the ladder Working in the corporate sector builds ...
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You did it - you passed the CIP exam. Congratulations! So how can you make the most of your newly acquired credential - and how can we help to make it more valuable to you? Here are a few things you can do - and some things we're working on as well that maybe you can help with. Recertify. The first thing you can do as a CIP to help ensure its growth and success is to stay a CIP by recertifying. After all, in the end it's the number and visibility of current CIPs that will make the CIP certification more valuable. We are very flexible in what we accept for CEUs - generally the only requirement is that the event or resource is related to CIP or information management more broadly. Add CIP to job descriptions. One of the more significant metrics for a certification is its inclusion in job postings. If you help to develop such postings, either for information management professionals or those who are significantly impacted by IM issues (HR and finance both come to mind), please consider adding the CIP to the list of required/preferred qualifications. This helps your organization to understand the value of *your* CIP as well. Increase your organizational visibility. Make sure ...
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In case you missed it, we offer digital badges for the CIP program through  Accredible . If you've been a CIP for a while, we sent instructions out on August 1, 2018. Since then, every new CIP gets set up on Accredible within a week or so of passing the exam. Either way, you will receive an email with instructions on how to accept the digital badge, how to share via social or email, how to add to your LinkedIn profile, etc. You can also download and/or print the certificate, which includes the official date you originally passed the CIP exam. You can see my Accredible badge and certificate here:  https://www.credential.net/06wb2kdv These digital badges are verifiable, so you can share the link with your employer to confirm your CIP status. They also expire; the CIP has always required certificants to renew every 3 years, but it will be more obvious in this interface. When you renew, we update the expiration date to reflect the new date.  I hope all CIPs will join me  in accepting the badge and sharing it proudly via social media. One of the key ways to increase the value of the CIP is to grow the CIP community, and a great way to do that is to promote it so your colleagues ...
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  Dan is one of our newest members!  I'm really grateful that he jumped on board so quickly to be spotlighted as the member of the month.  Dan is eager to start building relationships with our AIIM Tribe and taking advantage of education and training.    Take a moment to meet Dan! Name Dan Beck Position Director of Commercial Sales Company IQBG, Inc. Where do you live in?  Austin, Texas How long have you worked in information management?  Over ten years in consulting and professional services, supply chain, information management, and software. What does your work entail? Do you have company support? How are you helping drive the goals of your office through your work? With my extensive relationships and contacts in the private sector, my objective is to expand our vertical market exposure and client base outside of the public sector. What has been the biggest success in your career in information management?  While the Client Partner for Capgemini, I sold and led the Finance Taxonomy Transformation work for Steve Balmer at Microsoft.  This project had obvious exposure and was an effort to normalize Finance Taxonomy as a precursor ...
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Global Trends & Developments in Germany Nobody would have expected this development if technical writers had been asked 10 years ago: The job description has undergone far-reaching changes and has grown in importance across all industry sectors. “Documentation” was generally regarded as a very dry, quite boring subject. Latest trends and technologies, however, have brought about significant change. Definitely a gratifying development for technical writers. Their work has grown in importance and regard. But why is that? Will that trend continue? What changes will technical writers be facing? What will be his future responsibilities in the process of information creation and maintenance?  In the following, we will be looking at trends in Germany and at global developments. Wikipedia Side Note: Technical Writer The technical writer conceives, creates and updates technical documentation like operating manuals, installation and assembly instructions, as well as training material or online help documents. Technical writers are increasingly working in-house and author e.g. requirement and functional specifications or manage terminology and user interfaces alongside ...
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The end goal of any business is to maximize its profitability. To accomplish this, a company needs to run efficiently. Efficiency means that there is little or no wastage of resources in the way the business operates.   Accomplishing total efficiency is easier said than done. It requires careful planning beforehand and monitoring afterward. Streamlining a business requires several steps:   Evaluating and analyzing all the business operations in their entirety. Planning how waste can be minimized. Implementing plans and monitoring the results.   Once a business is streamlined, it starts to operate profitably. Here are some ideas for how to get started:     Go paperless   Reducing the use of paper to a bare minimum is a significant saving in more ways than one. The first thought that comes to mind is the conservation of valuable natural resources used in the manufacture of paper. However, some other savings affect the company directly.   For example, when all records are kept on paper, they need to be stored somewhere. This costs money. Paper records are hard to trace, and a lot of employees’ time might be wasted trying to track them ...
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Even when you have a foolproof plan, there’s always a chance you will end up facing some obstacles you couldn’t have foreseen. This is why you should constantly work on your problem-solving skills. If you let yourself be caught off guard, you’ll have a hard time solving the actual issue. Although it is sometimes impossible for you to predict what will go wrong, preparing for different scenarios will help you stay calm and focused on solving the problem. In order to ensure you can overcome any obstacle, here are some great ways to identify and solve business problems quicker. Define the Problem Clearly Before you even start thinking about possible solutions, it is crucial to first define the problem clearly . Know that if you try to rush a solution, you may not even figure out what the real issue was. Without solving the real problem, it may transform into a bigger obstacle that could have a dramatically negative effect on your business. Try to think about what the root of the problem is. Check whether your employees have all of the necessary resources and tools needed to do their jobs properly. Ask yourself whether your competition is part of the reason your ...
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Get to know your AIIM Tribe.  Eduardo Ortiz is an Analyst in Records & Information Management at CenterPoint Energy Company in Houston!  I've had the pleasure of speaking with Eduardo a few times and he's definitely good energy and loves what he does:)  If you haven't connected with Eduardo before, please do so here .  Name  Eduardo Ortiz Position  Analyst, Records & Information Management Company  CenterPoint Energy Company Where do you live in? Houston, Texas How long have you worked in information management?  3 years What does your work entail? Do you have company support? How are you helping drive the goals of your office through your work? I serve within the Records and Information Management Department and Data Privacy Office, supporting the retention, use, and disposition of company information, evaluation of the company’s data privacy risks, and supporting the development and implementation of solutions to minimize those risks. Leadership supports our personal and professional career goals by allocating time and resources to help facilitate consistent progression toward meeting those goals.  CenterPoint recently acquired Vectren Energy, an ...
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John Mancini desenvolveu mais um dos seus tradicionais relatórios para a indústria de IIM. O relatório  Modernizing the Information Toolkit - Building an Effective Strategy for Content Integration and Migration aponta entre outros dados interessantes que cerca de 40% das organizações possuem à esta altura CINCO ou mais soluções de ECM. Consequentemente, a migração de conteúdo para estruturas e ferramentas mais modernas torna-se cada vez mais crítica. Boa leitura! https://info.aiim.org/building-an-effective-strategy-for-content-integration-and-migration?utm_campaign=MI.Building%20an%20Effective%20Strategy%20for%20Content%20Integration%20and%20Migration.IW&utm_content=93316938&utm_medium=social&utm_source=twitter&hss_channel=tw-1194681
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Whenever we ask AIIM Members what, or who they want to hear from when AIIM delivers content the response 9 out of 10 times is   “Real-world stories from people like me”! Now, that’s easier said than done, as many times we don’t know the fabulous work you are doing in your organization; The projects you have successfully managed and the $$ of savings recognized; The training you developed to share with your organization; The cuddly toy that is now the companies RM mascot! What we would like to do is a create a method where you can tell us about those successes; lessons learned; experiments; or perhaps the mistakes; the challenges or even the failures that occurred along the way. We would love to hear from our AIIM Tribe Members, and we have multiple channels where we can do this, dependent on the story and your level of comfort in sharing (not all of us love the stage and bright lights!). Perhaps it’s a Podcast interview, or it is the dazzling lights of the conference stage, maybe you prefer a virtual audience, or writing a blog is more your thing. What we care most about is sharing these stories with our members - your peers. So, how can you get involved? Simply ...
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Who met Bernadette at AIIM19?! Her energy was so contagious, we had to share it with those who might have missed her. Bernadette is the Document Control Manager at MGM Resorts Design & Development--she's also a brilliant dancer:) If you haven't connected with Bernadette before, please do so here .  Name Bernadette Dunigan Position Document Control Manager Company MGM Resorts Design & Development Where do you live in? Henderson, NV (about 15min south of Las Vegas) How long have you worked in information management?  A little over 12years What does your work entail? Do you have company support? How are you helping drive the goals of your office through your work? I collect & archive all construction/design/engineering project related documents for all MGM Resorts U.S. properties. The documents that I collect are used by many different business units. I believe that to be able to assist the various team within MGM I must understand their business need and how the documents that are generated by our department can assist them to complete a project. I work with various business teams outside of Design & Development to help them understand what my ...
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