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Workers don’t want documents, they want answers.

By Paul Caspers posted 05-12-2016 03:15

  

Today, business knowledge is document-oriented. And while the document is an excellent way to encapsulate, organize, and manage the integrity of the knowledge specific to a business process, it is not compatible with today’s mobile devices and workforces. The process of searching, discovering, accessing, and using knowledge stored in documents and document renditions creates huge inefficiencies in the organization’s daily operations. This has a decisively negative impact on business competitiveness and agility.

We need a way of revolutionizing how the business world delivers knowledge. Businesses need help to circumvent the drawbacks of delivering documents on modern devices and to make the total sum of the business’s knowledge instantly accessible and usable for each worker as task-accelerating information without having to deploy new software, integrate systems, or change the way the business already works.

The technology is available. It goes along with a paradigm shift: Author documents - but deliver knowledge!  

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