Business Process Management or BPM as it is commonly referred is itself a management discipline. The technology associated with it is more commonly referred to as a Business Process Management Systems or BPMS. Sometimes the terms are used interchangeably which has led to confusion in the marketplace.
The confusion has caused much misunderstanding and quite a bit of infighting among competing process groups, both inside and outside of organisations. Some see process as a technology issue that simply involves automation or system implementation of some kind. Others, such as some in the Quality or Lean/Six Sigma arena believe that technology is not required.
While it could be said that both camps are wrong, equally they are both right! Many of the improvements businesses seek do not require an automation solution and can be achieved simply be altering the way that people are work. However, from an analysis and design perspective smart use of technology has many advantages over simple pen and paper approaches.
This 7 Step model that seeks to suggest ways in which organisations can maximise their business returns. The model sets out to blend the benefits of non-technology approaches with the more technological ones.
Further it aims to aid the reader in thinking about the ways in which the different types of tools and technologies fit together in order to provide the complete perspective. For example, even if one is not intending to automate a process, use of appropriate technology is still important when considering how to assess impacts and to communicate information effectively.
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