It is well known that the primary reason ECM and records management implementations fail is because of change management issues. This seems to happen even if a significant change management effort is made - but why? A key reason is that ECM designers, trying to accommodate stakeholder requirements, over-engineer the ECM application resulting in a design that is impractical to use from an end-user perspective.
This blog provides discussion around key ECM and records management design issues that cause end-users the most change impact. The suggested approaches have the objective of minimizing end-user impact to create a user-friendly system that will remove change barriers and greatly increase sustained end-user adoption.
To read about 7 other change barriers, please visit my blog at: http://sustainablecontentmanagement.blogspot.com/