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Impact areas of an ERM Program include:

Development of Records Management

• Develop and maintain ERM instruments (classification scheme, metadata model, security classification)
• Monitor adherence to ERM procedures (for example, audits)
• Disposition reviews – archive/destroy records
• Information program and technology support – user support (floor walkers)
• In a large organization, these activities may need several dedicated teams
• In a smaller organization, Records Management may be a part-time
  activity

New Ways of working

• Consider the impact on how staff do their work
• Where do I save my records?
• What do I do with emails?
• How do I share records?
• Develop Process Models and review them against the ERM system’s capabilities

Acceptance by users

• Affected by the design of the system
• Consider the end user first, then develop the system

Business Processes

• Opportunityfor business processes to become:
• Faster
• More secure
• Paper free
• Opportunityfor process improvement through ERM and associated tools such as:
• Workflow and Content Management
• Real opportunity for financial benefits
• But generally under-exploited

Web Content Management

• Consider internet / intranet / extranet
• Ensure rigorous adherence to the content standards and styles
• This can be done by defining suitable 'styles' and adding templates to the organization’s word processing application.
• Then automate the process

Change Management

• Importance and cost of Change Management
• Far more ERM implementations fail because of inadequate resources allocated to change management than any inherent faults in the system or any other aspects of the environment
• Consider in particular
• Senior management endorsement
• Communications
• Training
• Helpdesk and User Support

Benefits in small and large organizations

• Benefits of ERM linked strongly to level of adoption
• The wider the scope, the greater the productivity benefits
• Roll-out to small and large organizations may be different
• Incremental approach
• Ensure all hardware / software decisions conform to the standards

Constantly evolving delivery channels

• All channels (including PDAs, mobile phones and Blackberries) have implications for ERM
• Evaluate how information is created and accessed
• E-mail message to Blackberry
• SMS (Short Message Service ) text message to mobile phone
• Now and in the future!

Tell us about your efforts and successes in changing the way your organization manages its records and information.