Impact areas of an ERM Program Include:
Development of Records Management
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Develop and maintain ERM instruments
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Monitor adherence to ERM procedures (for example, audits)
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Disposition reviews – archive/destroy records
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Information Hubs (‘iHubs’) – user support (floor walker)
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In a large organization, these activities may need several dedicated teams
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In a smaller organization, Records Management may be a part-time
activity
New Ways of working
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Consider the impact on how staff do their work
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Where do I save my records?
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What do I do with emails?
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How do I share records?
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Develop Process Models and review them against the ERM system’s capabilities
Acceptance by users
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Affected by the design of the system
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Consider the end user first, then develop the system
Business Processes
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Opportunityfor business processes to become:
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Faster
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More secure
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Paper free
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Opportunityfor process improvement through ERM and associated tools such as:
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Workflow and Content Management
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Real opportunity for financial benefits
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But generally under-exploited
Web Content Management
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Consider internet / intranet / extranet
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Ensure rigorous adherence to the content standards and styles
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This can be done by defining suitable 'styles' and adding templates to the organization’s word processing application.
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Then automate the process
Change Management
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Importance and cost of Change Management
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Far more ERM implementations fail because of inadequate resources allocated to change management than any inherent faults in the system or any other aspects of the environment
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Consider in particular
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Senior management endorsement
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Communications
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Training
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Helpdesk and User Support
Benefits in small and large organizations
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Benefits of ERM linked strongly to level of adoption
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The wider the scope, the greater the productivity benefits
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Roll-out to small and large organizations may be different
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Incremental approach
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Ensure all hardware / software decisions conform to the standards
Constantly evolving delivery channels
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All channels (including PDAs, mobile phones and Blackberries) have implications for ERM
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Evaluate how information is created and accessed
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E-mail message to Blackberry
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SMS (Short Message Service ) text message to mobile phone
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Now and in the future!
Tell us how you achieved new ways of working (WOW) in your organization?
What were the greatest hurtles you faced in doing so?
#ERM #ElectronicRecordsManagement #ECM