It is all about process!

By Bob Larrivee posted 09-14-2010 19:30


For those who watched the Lions play this past Sunday, what you heard and continue to hear was how the process of what once was considered to be a touchdown catch, was not finished. Thus the touchdown did not count resulting in the loss of the game to the Bears. The receiver did not finish the process of catching the ball in accordance with the new rules. While this may remain a controversial topic for the rest of the year, one thing is certain in that understanding the rules, associated processes and consequences of not adhering fully can be costly.

In business this is also a true and critical point that needs to be understood and addressed. Many businesses see process improvement and automation as essential to future success but few understand it fully and in many cases, do not have a full understanding of how their businesses actually operate. Lack of documented processed and processes that happened through serendipity are the norm in many organizations. Something needed to be done, someone did it and it worked so it became the accepted way things get done. Do you really want to take a chance your business can keep growing successfully and remain compliant without insight to how it operates?

In my view, organizations need to take a strong position in process management by first documenting their processes from end to end establishing an as-is baseline. Once these are documented and validated, look for ways to improve or establish a future state goal and create a roadmap on how to improve those processes and add automation to move the organization forward.

What say you? Do you have a story to tell? What are your thoughts on this topic? What is on your mind? Do you have a topic of interest you would like discussed in this forum? Let me know.

Bob Larrivee, Director and Industry Advisor – AIIM

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