iPad, iPhone, Android, surface technology, all of it is wonderful, mesmerizing the techie in many of us. The world of cool tools and gadgets of all types tends to take us into a dream world where everything is great and information comes to us readily and easily. Yet there is still some disconnect that seems to raise its head from time to time and this is where we as information specialists must research and identify as potential wholes in our Enterprise Content Management strategies.
When you assess the information and technology architecture of your organization, it is vital to know what cool tools are out there that are being used and how people will use these to access what you have stored in your information and content repositories. The delivery method of information is just as crucial to success as the information you keep. In fact I have has students who argue it can be more crucial since the value of information and content relies on the ability to access and use it, therefore if you cannot, there is no value.
In my view, this is but one element to consider with regard to the development, implementation and maintenance of a strong ECM environment. Cool tools are here and will continue to proliferate and penetrate our business organizations, if not from within our organization than through our clients who will demand more flexibility in how they access information and content. In order to address this properly, you must know and understand the current landscape and look to the future to see what is coming down the road. This week Apple unveiled the newest iPhone with video chat capabilities. If we use this in business, to communicate with clients, will the session need to be captured and made part of our records store where we will apply suitable classification, retention and security policies to maintain it as an official corporate record? That is up to you and your organization.
The point here, as is true with many discussions I have in class and at various speaking engagements throughout the world, is one of embracing technology and cool tools but also making themfit and become part of your strategic plan when establishing your ECM environment. Leverage technology to its fullest and gain all of the benefit possible from its use, but be sure to address this usage in ways that ensure compliance with your regulatory, industry and corporate guidelines.
What say you? What have you do you have a story to tell? What are your thoughts on this topic? What is on your mind? Do you have a topic of interest you would like discussed in this forum? Let me know.
Email: Bob Larrivee, Director and Industry Advisor - AIIM
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