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Content Composer, Hyland’s flagship customer communications management (CCM) product, helps organizations increase engagement with external parties by enabling automated, rule-based correspondence. This leading CCM solution can handle a variety of communication needs ranging from simple to complex, including larger batch processing and features advanced output management and omni-channel distribution. Designed to integrate with enterprise applications and office productivity software, Content Composer features powerful creation, distribution, and management tools to improve efficiency, productivity and consistency of your content and communications.

Benefits:

• Improves customer engagement with timely, personalized communications designed for the customer’s preferred format and device
• Consolidates communication applications with a single enterprise-ready tool that’s capable of managing high output volumes, complex document formats and omni-channel delivery
• Supports the creation of communications through direct integration with core business systems and familiar screens, providing communications in context
• Promotes data integrity by pulling information values directly from multiple systems, eliminating errors and leveraging the most up-to-date information from the primary source
• Eases administrative burden by decentralizing template authoring and editing and allowing business units to participate in the creation of their correspondence