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Blog Entry
Of Content and Process

Many organizations are now coming to realize the connection and the importance of fully mapping not only the process but inter-dependencies of content and process

Bob Larrivee's profile image

Blog Entry
Touch Points

Understanding the various “touch” and “point” touch points (so to speak) is very helpful in mapping an organization’s content flow. Surprisingly, high value content to one department is often found languishing unheeded (untouched) just around the corner in another; mapping the touch points will help ferret it out

Mike Morper's profile image

Blog Entry
Oh, the Humanity!

This is one reason I often tell clients I’m going to show up dressed in a striped shirt and a whistle, for even the most gentle process mapping exercise can raise tensions that only an impartial referee can resolve

Steve Weissman's profile image

Blog Entry
What's Your Process

Bob Larrivee, Director and Industry Advisor – AIIM Email me: blarrivee@aiim.org Follow me on Twitter – BobLarrivee www.aiim.org/training #Mapping #content #process #ScanningandCapture #BusinessProcessManagement

Bob Larrivee's profile image