While I find this an interesting, challenging, and important topic, it is not the technology I am concerned with as much as the human factor. For many years I have advocated that while we need to be aware of security threats to our information resources, it is the human factor that is by far the weakest link
Luckily, we have a number of resources available to aid in evaluating the effectiveness of our E2.0 solutions including: Employee Surveys Usability and Human Factors Analysis Techniques, and Analytics and Telemetry Using this three-pronged approach allows for a mix of subjective and objectives measures to be collected that help provide a 360-degree view to understanding employee usage of E2.0 solutions
Recognition technology does not encounter human factors such as boredom and repetition, but performance varies depending upon other issues, such as the application, quality of the images, etc
Technology implemented for the sake of technology will not work and certainly will not replace the human factor when it comes to organizing your content to support your business and findability
Thinking about the past human factors and usability work that I have been lucky enough to be involved here is my quick checklist to think about: Aesthetics - color palette, layout, typography Usability - ease of use, intuitive, pick-up and use, no user manual required, designed to be used by human Functionality - provides major use cases, feature rich but not at the expense of usage, progressive, works for new and power users A good example of a product that is undergoing major usability changes is "Google Search" which on the surface is easy to use but with now millions upon millions of results returned has been become difficult to find what you want
What about the human factor, have we considered that in the mix?
The issue, as is the case with most technology use, is with the human factor
” While there is some degree of hyperbole in making an absolute statement about what is the “most pressing challenge” in records management, there is significant truth in implying that human factors and behaviors are often notable obstacles to the successful implementation of otherwise excellent systems & processes (this goes well beyond ERM and ECM!)
If the human factor is not included in the equation, there is higher chance and risk of failure
" What could this mean for online reporting and measuring those squishy human factors?