While I find this an interesting, challenging, and important topic, it is not the technology I am concerned with as much as the human factor. For many years I have advocated that while we need to be aware of security threats to our information resources, it is the human factor that is by far the weakest link
Luckily, we have a number of resources available to aid in evaluating the effectiveness of our E2.0 solutions including: Employee Surveys Usability and Human Factors Analysis Techniques, and Analytics and Telemetry Using this three-pronged approach allows for a mix of subjective and objectives measures to be collected that help provide a 360-degree view to understanding employee usage of E2.0 solutions
Recognition technology does not encounter human factors such as boredom and repetition, but performance varies depending upon other issues, such as the application, quality of the images, etc
Technology implemented for the sake of technology will not work and certainly will not replace the human factor when it comes to organizing your content to support your business and findability
Thinking about the past human factors and usability work that I have been lucky enough to be involved here is my quick checklist to think about: Aesthetics - color palette, layout, typography Usability - ease of use, intuitive, pick-up and use, no user manual required, designed to be used by human Functionality - provides major use cases, feature rich but not at the expense of usage, progressive, works for new and power users A good example of a product that is undergoing major usability changes is "Google Search" which on the surface is easy to use but with now millions upon millions of results returned has been become difficult to find what you want
What about the human factor, have we considered that in the mix?
The issue, as is the case with most technology use, is with the human factor. Technology, while it may seem simple to some, is overwhelming to others and the providers of these technical marvels seem to forget that not all humans are equal in their understanding or ability to use the wonderful tools as proficiently as they can, after all no one knows it better than those who created it and no one knows it so little as those who have never seen it before
” While there is some degree of hyperbole in making an absolute statement about what is the “most pressing challenge” in records management, there is significant truth in implying that human factors and behaviors are often notable obstacles to the successful implementation of otherwise excellent systems & processes (this goes well beyond ERM and ECM!)
” This to me is the most significant element in all of this because all of the policies, practices, and technologies you can think to use, will not deliver the expected results unless everyone is informed, trained, and engaged in the program. If the human factor is not included in the equation, there is higher chance and risk of failure
" What could this mean for online reporting and measuring those squishy human factors? Well, for one thing Sharepoint is a holding tank -- not just as a suggestion box but a staging ground for building teams, assembling talent, and piloting workflows -- often based on coding libraries built upon the efforts of colleagues from other units
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