A dysfunctional business process became an operational bottleneck and you saw the potential for automation to boost efficiency, speed outcomes, and free staff time. So you gathered requirements, identified a promising solution, and made the investment. But now your staff haven’t adopted the solution, or they’re not making use of its full functionality. You’re just not seeing the ROI you expected.
It happens to the best-run organizations – a lot of investment in time and capital is made for a system to be underutilized or worse, mothballed.
But why? And what can you do about it?
Common Reasons Process Automation Doesn’t Lead to Expected Improvement ...