The demand for public records information has risen sharply over the past few years. As emergency spending and political polarization increase scrutiny on public institutions, journalists, watchdog organizations, and constituents expect increased visibility into government operations.
The COVID-19 pandemic accelerated digital transformation initiatives across the board. Government agencies began introducing online tools for requesting records, which relieved some pressure to intake and process requests manually.
At the same time, the overall shift towards remote business processes increased the number of digital records produced across a growing ...