Last week Document Strategy published my article, ECM or Content Services? What Is the Big Deal? It looks at why many practitioners, including myself, are not accepting Gartner’s opinion to change the term Enterprise Content Management (ECM) to Content Services. Many of us have been saying that ECM has been changing over the years, especially the concept of a single repository. Forrester has been looking at ECM in two flavors of Content Services “Business” and “Transactional” for at least two years.
The question is not if ECM is changing, every good technology will change over time. The question is should we change the term that defines this industry and if so to what. I’ll look at “to what” later this week but I thought I’d share what I’ve found that has been written about the debate since Gartner’s original post.
In Gartner’s own words,
“ECM is now dead (kaput, finite, an ex-market name), at least in how Gartner defines the market. It’s been replaced by the term Content Services”
So here is a quick recap of all of the messages about Gartner retiring the term ECM (Enterprise Content Management). I'll add them as I become aware of more:
- This is Gartner’s announcement on The Death of ECM and the Birth of Content Services.
- Then Gartner hosts a webinar – The Gartner Enterprise Information Management Maturity Model.
- Steve Weissman, a.k.a. The InfoGov Guy, wrote an article titled, “Debate Over ‘Content Services vs. ECM’ Misses the Point.”
- AIIM round table “Next Gen information Management – How to Succeed in the Era of Content Services”
- Laurence Hart, a.k.a. Word of Pie, wrote an article titled, “ECM, Content Services, or Just Doing It?”
- AIIM published white paper titled, “Revolution or Evolution? 10 Strategies to Navigate the Shift from ECM to Content Services.”
- Here is the discussion on the AIIM Community about the change of ECM to Content Services.
- Article on Enterprise INNOVATION on “Gartner: Digital workplaces to usher in shift in creating, using content.”
- Tony Byrne, Real Story Group founder, Network World article titled “The myth of technology analyst independence.”
- Caston Thomas article “It’s time for the Gartner Magic Quadrant to Die an Ugly Death … Unless!!!...”