Member Spotlight: Mercedes Ward

By Jessica Lombardo posted 07-03-2018 18:26

Member Spotlight: Mercedes Ward
I got a text at AIIM18: "Happy Thursday!! Just saying that I'm enjoying AIIM18!!! The format and speakers/topics are spot on!! The Staff, in a word? Awesome!! Exceeding all expectations!!" Now, at 8am on day 2, this text couldn't have been any better received. We love our members and when we know our work is exceeding expectations--well, that just feels so good. We're a team here at AIIM, a true community, supportive of each other in our struggles and successes. This message was from a member, and true friend of AIIM, Mercedes Ward. Mercedes took the big dive and joined us in San Antonio this year. It was so wonderful connecting in person. 

Name: Mercedes Ward
PMA/County Records Manager
Clark County, NV

Where do you live? Las Vegas, NV

How long have you worked in information management? 12+ years

What does your work entail? Do you have company support? How are you helping drive the goals of your office through your work?

  • Overall management of the Records and Information Management Program for Clark County, NV.
  • Absolutely! The Board of County Commissioners and Senior County Management Team support the Clark County Records and Information Management Program.
  • Ensure legal compliance, proper identification and storage of information in respect to the business needs governing records retention periods and disposition schedules, along with the development of contemporary policies and procedures for each unique service. 

What has been the biggest success in your career in information management? 

Facilitate and leverage information assets for the business by championing the use of technology tools for information governance. The end result is an improvement in business processes, compliance, and excellent customer service to internal and external constituents.   

What’s your current biggest work challenge? Building business and technology initiatives.

You attended AIIM18, what was the experience like for you? Insightful.

Who would you recommend attending? Information Managers

As a member of AIIM, what has been most valuable to you?

Education, current and emerging technology initiatives, project strategies, and networking. Why? Because there is always a viable technology solution that is germane to managing information efficiently. 

It’s summer—any fun travel plans?  South Padre Island, Texas

If you haven't connected to Mercedes yet, connect with her now! She's a great resource for anyone working within county governments too!