All we're talking about is bringing pieces of knowledge together, assemble and transform them through conversations to solve a problem or take the most from any information
SharePoint as a Service and a Solution (SPaaS) As the Information Age reaches a new level of maturity, many organization are finding that the data and content they have been storing, both physically and electronically, have become both an immense administrative burden as well as a security risk and a key to unlocking potential for the organization
Is Shared Services for capture making a comeback?
Turn your documents into powerful data Document Intelligence as a Service™ is a single-source, outcomes-focused solution designed for your business needs
Ripcord DIaaS Product Overview.pdf
Customer self-service is a concept that I fully support
A shared service is one that is used by multiple parts of an organization but purchased and supported by one area of the organization
OnBase is a scalable content services platform that manages the entire content lifecycle, from capture to disposition
Has anyone implement a hosting service or SaaS for their ECM solution?
First, as several of the posters noted, when people have problems they want to talk to people, not to automated phone trees. A customer service rep on Twitter can be as personal a touch as someone on the phone - and if it's a simple request, may be able to respond to it much more efficiently through Twitter than a phone call. Even if an issue does require more assistance, such that a call is warranted, the rep could send the customer a direct message giving them a direct number to call, get a number to have someone call teh customer directly, etc
I thought this was a perfect opportunity for a service bureau to come in and provide a SaaS solution. In a nutshell, here is what you would get from a service bureau that offered an SaaS solution: You would not have to buy software or hardware, and all images would be available via a secure Internet connection