OnBase is a scalable content services platform that manages the entire content lifecycle, from capture to disposition
Has anyone implement a hosting service or SaaS for their ECM solution?
First, as several of the posters noted, when people have problems they want to talk to people, not to automated phone trees. A customer service rep on Twitter can be as personal a touch as someone on the phone - and if it's a simple request, may be able to respond to it much more efficiently through Twitter than a phone call
Xerox ® Digital Mailroom Service includes: Intelligent Capture: Capturing information systematically from multiple sources
Xerox ® Capture & Content Services: Manage Data Capture and Business Processes More Effectively Today’s organizations face an explosion in information, increased competitive pressures and emerging regulatory compliance issues which demand innovation at scale
Our solutions help create effective business processes for better customer service and more productive workers
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All our assumptions rely on the fact people are shared resources, even shared services, what is the only way to make knowledge a shared resource too
Reading Josh Bernoff and Ted Schadler's "Empowered" inspired me two conclusions : - marketing is being replaced by service. - to be able to deliver a customized service to customers and even prospects, those who are virtually "in front of them" need to behave as internal clients and have colleagues who behave toward them as service providers too. In fact, to build responsive organizations that continuously adapt to customers needs (all employees needs being in one way or another driven by a customer need once the flow is reverted), the freeform and adhoc collaboration that's pursued by enterprise 2.0 rather looks like service. In such an organization, anyone is a service provider towards anyone