My users hate KM: · It delivers too many untimely materials and receives little in the form of stale boilerplates. · It's hard to reach through an implacable router and entirely easy to relinquish through a sputtering wireless card. · ...
You know when you're a KM grunt? It's when the sheen of a cool new application pales in comparison to a core component that learns new tricks while maintaining its humble basic, unassuming identity. Sometimes it's the dull stuff that spares you the details you don't have to sweat...
SharePoint might always be an ECM destination, but I am finding that it isn’t always the means of travel. We are working on a significant ECM project right now; collecting, processing and storing engineering inspection reports. The question is, “ where do we start creating documents?...