A friend of mine is an architect who designs homes. His design process begins by gaining an understand of the daily activities of the inhabitants. From the characteristics and activities he is able to build a home custom tailored to address his clients needs. You can have the best...
SharePoint as a Service and a Solution (SPaaS) As the Information Age reaches a new level of maturity, many organization are finding that the data and content they have been storing, both physically and electronically, have become both an immense administrative burden as well as a security...
The ideal situation would be to solicit feedback, perhaps using social media, to gain insight as to how this customer base would access the information to make a purchase in addition to meeting the regulatory requirements. Requirements gathering in every situation should address as many variations as possible and even if you cannot get it all immediately, there must be a plan in place to address those requirements in an efficient manner
Having spent most of my career working with structured data, I was initially happy to see that the ECM project plan presented at the AIIM ECM Master class, looked a lot like a systems development project plan. Requirements gathering, design, testing, etc., lots of similar tasks
Start with a couple of couple of day long workshops to go over project objectives, scoping and requirements gathering. Use one week sprints, and then aim to produce workable prototypes
And one final reference from a presentation by Bob Lawhorn of CAI in March 2010 about the causes of challenged projects: Poorly defined applications (miscommunication between business and IT) contribute to a 66% project failure rate, costing U.S. businesses at least $30 billion every year (Forrester Research) 60% – 80% of project failures can be attributed directly to poor requirements gathering, analysis, and management (Meta Group) 50% are rolled back out of production (Gartner) 40% of problems are found by end users (Gartner) 25% – 40% of all spending on projects is wasted as a result of re-work (Carnegie Mellon) Up to 80% of budgets are consumed fixing self-inflicted problems (Dynamic Markets Limited 2007 Study) If we agree, for the sake of argument, that the software is not typically the problem, that leaves us with the other two corners of this triangle – the customer or the system integrator
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