The idea that I presented was that digital natives will be the catalyst for the reduction of paper use in business. I see digital natives accelerating the adoption of paperless processes from both sides of a business transaction; consumer/customer and business entity
One of the keys controlling this situation, is automating the capture process and getting the valued information into the business process as close to the first touch point as possible. In some cases, leading to a paper reduced and even paper-free business process. AIIM research shows that some of the best candidates for automated capture are those that are forms centric, like expense reports, timesheets, and invoices, though there are opportunities with non-form related content like customer correspondence as well
We are often tentative to embrace the first in the business place and more then hesitant to accept the second. Recently, while talking to a friend of mine in the publishing industry, he was talking about the need for his business to adopt more mobile technology so that at conferences other vendors and consumers would see them as someone not afraid of technology, but at the cutting edge. The paperless office is where we are headed and this leveraging of mobile technology is a prime example of how we need to think of evolving our business process to not be stuck in the past
The point I am trying to make is simply that technology alone is not the complete answer in solving a business problem. I have met folks who have been through several vendors and technology sets trying to establish a strong ECM environment and failed over and over again because they did not understand the underlying business problem and chose the wring technology set to try and fix it
For many years now, the term “paperless office” has been touted as the future of a typical business environment (i.e., “someday there will be no paper…”)
Why is paper still the major source of business transactions and business information? Bill’s blog post covers the key points as to why paper continues to be a dominant business media, even with the technology advances that have been made to address the need for paper. If we accept the idea that the move toward “paperless” business operations is advancing slowly or perhaps has stalled, what will it take to move the paperless “snowball” to the top of the hill?
Now I know it is a bit more complex than that and there are other components that play into it like percentages, but the point is that this is still a very vague term and area for many folks including those in the medical profession, not to mention the challenge of being considered non-compliant if you conduct business with someone not as prepared as you
I know this sounds like I am an old fogey and perhaps I am, but the plain fact is that without governance, business organizations are at risk and dependence on technology alone is not the total answer
Many organizations attempt to meet this challenge my applying technology without properly identifying the business requirements and problems to be addressed eventually coming to the realization that technology for the sake of technology does not work and the result of their efforts to eliminate the digital landfill is the creation of a digital dumpster where finding information is still a major challenge. In my view, one of the first places to start is to identify business requirements, issues and consequences related to your current content management practices before trying to apply technology to solve the problem
Social networking is not a new concept in fact it is really quite old with formal recognition surfacing in the 1800’s yet if you consider ancient Rome and Greece, one might say that it really began in those times. Think about this for a moment. These civilizations and their interactions...
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