Remember when e-mail was the ultimate in instant electronic communication? Short of the telephone, it was the best way to solicit information from someone on a timely basis – and it carried with it the extra benefit of leaving an actual audit trail behind! Today, however, this one...
One of the questions that came out of last week's #ECMjam resonated with me: Are tweets records? I was on the road, occasionally able to watch the conversation on my mobile phone, but unable to jump in and add my thoughts while it was happening live. But I'm voicing my opinion now: Yes,...
The benefit of Social Messaging lies in the creation of transparency regarding the activities in the company and, resulting from that the effects of realizing value-added potential and process improvement. Transparency: The flow of information is promoted across hierarchies...
Social media is changing enterprise IT, and AIIM research shows that 47% of employees 18-30 years old now expect to use the same type of networking tools with their business colleagues as they do with their friends and family. The number changes to 37% for employees 31-45 years old, but many...
Facebook this week announced a new messaging system that encompasses and integrates email, instant messaging, SMS, and, of course, Facebook messaging. The idea is to bring together these previously-separate stacks of communication, and it’s a good one because (a) it reflects the way people...
There’s a lot of talk about “Millennials” these days, and what impact they/you will have on the future of our organizations. For those of you not familiar with the term, Millennials, or “Echo Boomers” (my favorite), are those born in the 1980s and 90s. They/you grew up in a generation that...
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