The problem with that is in the enforcement and implementation of projects within departments where the larger enterprise needs are not included in the scope and solutions are put in place which create silos of information and multiple points of records management administration. This, imho, is the greatest challenge to CIOs responsible for enterprise information. Records Management falls naturally under the responsibility of the CIO. While there is cross over into compliance and legal issues it needs to be a core responsibility of information management. The challenge is to find a way to meet departmental needs and still enable an enterprise view of records within the organization within a single point of records management administration. The technical challenge is to find a way to do it without vendor lock-in or horrendous services costs for integrations. The records management challenge is to manage to see the taxonomy and classification from the perspective of all the organization stakeholders and find a way to present it in an intuitive and technically feasible manner
If an office wants to go to paperless or if they are creating electronic records at a rapid rate it is inevitable that their records management practices will become decentralized
But if you want to improve process efficiency, it’s going to be complex – with tight coupling, QA, better document management, workflow, and integration
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