The problem with the rise of tools like Klout is not whether or not the tool accurately measures actual subject matter expertise -knowledge in the enterprise (as of today, these tools do not), but that people automatically cling to any new stat as if it is “the” answer to the question (they are not)
Partners have the Subject Matter Expertise (SME). Partners have close relationships with the customers
Just as algorithms cannot maintain enterprise 2.0 activities, neither can an IT department that has no subject matter expertise on a particular topic at hand
The more information you fill in, such as your expertise, the more relevant SharePoint search will be able to recommend you to other in the organization who may be looking for assistance with your subject matter expertise
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