” To help our customers see their ECM systems and associated business processes from a new angle, we just announced the Laserfiche Solution Exchange at Empower 2012 . The brainchild of Tom Wayman, our vice president of marketing and product strategy, the Solution Exchange gives customers, resellers and other members of the community a place to share concrete examples of how to plan, configure and optimize their ECM systems. Solutions Exchange entries are different from our case studies , which provide a 10,000-foot view of how an organization is using Laserfiche. For example, our Ramsey County case study mentions the needs analysis phase in passing, whereas five different Solutions Exchange entries provide in-depth detail on Ramsey’s ROI calculations , staff resource planning and project prioritization checklist , among other topics
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